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Terms and Conditions
Terms and Conditions
Auntie Coco’s
Effective Date: October 17, 2025
By using Auntie Coco’s services, including our store in Shelburne Falls, MA, our website (www.auntiecocos.com, if applicable), and related services like gift card purchases and gift-wrapping, you agree to these Terms and Conditions ("Terms"). If you do not agree, please refrain from using our services.
- Scope: These Terms govern all interactions with Auntie Coco’s services, including in-store and online purchases.
- Purchases:
- All purchases, including gift cards, are subject to availability.
- We may refuse or cancel orders due to stock issues, pricing errors, or suspected fraud.
- Prices are subject to change without notice; returns are allowed within 30 days per our Return Policy.
- Gift Cards:
- Non-refundable and non-redeemable for cash, except where required by law.
- Usable in-store or online (if applicable) until depleted or expired (if specified).
- Lost or stolen gift cards are not replaced without proof of purchase.
- Liability:
- Services and products are provided “as is”; we are not liable for damages from use, except as required by law.
- We are not responsible for errors in product descriptions, pricing, or website downtime.
- Intellectual Property:
- Content (text, images, logos) is protected by U.S. copyright and trademark laws.
- Commercial use is prohibited without consent; non-commercial sharing with attribution is allowed.
- Customer submissions (e.g., reviews) grant us a royalty-free license for promotional use.
- User Conduct:
- Prohibited actions include unlawful behavior, posting defamatory or harassing content, distributing spam, or interfering with our systems.
- We may remove content or restrict access for violations.
- Accounts:
- You are responsible for securing your online account (if applicable).
- We may suspend accounts for violations or fraud.
- Privacy: Your data is handled per our Privacy Policy.
- Third-Party Services: We are not liable for third-party performance (e.g., payment processors).
- Force Majeure: We are not liable for delays due to uncontrollable events (e.g., natural disasters).
- Governing Law: These Terms are governed by Massachusetts law, with disputes resolved in Franklin County courts.
- Modifications: We may update these Terms; continued use implies acceptance.
- Age Restriction: You must be 18 or have parental consent to use our services.
- Contact: Reach us at Auntie Coco’s, 1 Deerfield Ave, Shelburne Falls, MA 01370, support@auntiecocos.com, or (413) 200-9879.
Return and Refund Policy
Auntie Coco’s
Effective Date: October 17, 2025
At Auntie Coco’s, we want you to be delighted with your purchase. If you’re not completely satisfied, we’re here to help with our Return and Refund Policy, outlined below. This policy applies to purchases made in-store at 1 Deerfield Ave, Shelburne Falls, MA 01370, or online (if applicable).
- Terms of Return:
- Returns or exchanges are accepted within 30 days from the date of purchase.
- Gift cards are non-returnable and non-refundable, except where required by law.
- State of Return:
- Items must be unused, unworn, and in their original condition, with all tags, packaging, and accessories included.
- Items showing signs of wear, damage, or alteration (e.g., washed apparel, used decor) are not eligible for return unless defective.
- Reason for Return:
- Eligible reasons include: defective or damaged items, incorrect items shipped, or dissatisfaction with the product (e.g., not as expected).
- Returns for change of mind are accepted for non-customized items, provided they meet the state of return criteria.
- Process for Return:
- In-Store Purchases: Bring the item and original receipt to Auntie Coco’s at 1 Deerfield Ave, Shelburne Falls, MA 01370, within 30 days. Our staff will inspect the item and process your return or exchange.
- Online Purchases (if applicable): Contact our customer service team at support@auntiecocos.com or (413) 200-9879 to initiate a return. You will receive a Return Authorization Number and instructions for shipping the item back. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Items must be returned to: Auntie Coco’s, 1 Deerfield Ave, Shelburne Falls, MA 01370.
- Process of Refund:
- Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
- For defective or incorrect items, we will cover return shipping costs and provide a full refund or replacement, at your choice.
- Refunds exclude original shipping fees (if applicable) unless the return is due to our error.
- Gift card purchases are non-refundable, except where required by Massachusetts law.
- Contact Details:
- For questions or to initiate a return, contact us at:
- Address: Auntie Coco’s, 1 Deerfield Ave, Shelburne Falls, MA 01370
- Email: support@auntiecocos.com
- Phone: (413) 200-9879
- Our customer service team is available [insert hours, e.g., Monday–Friday, 9 AM–5 PM EST] to assist you.
- For questions or to initiate a return, contact us at:
